My account

Popular searches

WooCommerce

Product Questions & Answers

A WordPress plugin that adds a Questions and answers tab to WooCommerce products: shoppers ask, you reply in wp-admin, WooCommerce emails the reply and the useful ones stay on the page.

A “Questions and answers” tab next to Description and Reviews, in the Product Details block of Twenty Twenty-Five.The form works on cached pages too: the browser fetches a fresh token when the shopper starts typing.Products › Questions in wp-admin, with a count of questions waiting in the menu.+2
  • A “Questions and answers” tab next to Description and Reviews, in the Product Details block of Twenty Twenty-Five.
    1 / 5 A “Questions and answers” tab next to Description and Reviews, in the Product Details block of Twenty Twenty-Five.
  • The form works on cached pages too: the browser fetches a fresh token when the shopper starts typing.
    2 / 5 The form works on cached pages too: the browser fetches a fresh token when the shopper starts typing.
  • Products › Questions in wp-admin, with a count of questions waiting in the menu.
    3 / 5 Products › Questions in wp-admin, with a count of questions waiting in the menu.
  • Answer, publish and send the answer with WooCommerce’s email template, in the language the customer asked in.
    4 / 5 Answer, publish and send the answer with WooCommerce’s email template, in the language the customer asked in.
  • Category and brand archives end with a FAQ block (and FAQPage JSON-LD) after the product collection.
    5 / 5 Category and brand archives end with a FAQ block (and FAQPage JSON-LD) after the product collection.

Features

  • A “Questions and answers” tab through woocommerce_product_tabs, so it shows in the Product Details block of block themes and in classic product templates; or a block under the product
  • Products › Questions in wp-admin with a waiting count in the menu, status links, WooCommerce’s product search as a filter and a Customer questions box on the product edit screen
  • Replies sent with WC()->mailer() inside your WooCommerce email header and footer, switched to the locale the shopper wrote in
  • Logged-in customers get name and email filled in; guests type them; nothing is published unless the shopper allows it
  • No captcha, no reCAPTCHA script: admin-ajax hands out a signed token as the shopper types, plus honeypot, rate limits, link limit and banned words
  • FAQ block after the product collection on product_cat and product_brand archives, with FAQPage JSON-LD you can switch off
  • Helpful votes, search and sort in the tab; cache-friendly HTML that full-page cache plugins can serve as is
  • Retention period for email addresses, Privacy tab plus WordPress’ personal data exporter and eraser; HPOS-compatible, en/es/fr

Shoppers rarely email a store to ask whether a shirt runs small; they leave and buy where the answer is visible. Product Questions & Answers adds a Questions and answers tab to every WooCommerce product, next to Description and Reviews, where shoppers ask and read what others already asked.

You answer in wp-admin. WooCommerce sends the reply with your usual email design, in the language the shopper used, and — when they agreed — the Q&A appears in the tab with their first name and initial. Visitors search the answers, sort them and vote for the helpful ones; category and brand archives gather a FAQ of their own.

How it fits into WooCommerce

wp-admin
Products › Questions lists the questions with a waiting count in the menu, a product search filter and the editor; WooCommerce › Settings › Products › Product questions holds the settings. The product edit screen has a Customer questions box.
Storefront
The tab is added with woocommerce_product_tabs, which feeds the classic templates and the Product Details block of block themes such as Twenty Twenty-Five; a block-under-the-product option prints after that block or after the summary. product_cat and product_brand archives get the FAQ block after the product collection or the shop loop.
Email
WC()->mailer() wraps the reply in the WooCommerce email template; switch_to_locale() picks the shopper’s language.
Requests
The form talks to admin-ajax.php (action ecom_pq), never cached, so page caches can keep the product page.
Tested with WordPress 7.1, WooCommerce 11.2 and PHP 8.3; HPOS and Cart/Checkout blocks declared compatible.

Installation

  1. Step 1

    Download the zip from your ecom-addons.com account.

  2. Step 2

    Plugins › Add New Plugin › Upload Plugin, install and activate.

  3. Step 3

    Review WooCommerce › Settings › Products › Product questions (placement, notification address, retention).

Download the step-by-step guide (PDF)

FAQ

Does it replace WooCommerce reviews?

No. Reviews rate a product; questions ask about it. Both tabs live side by side.

What about spam bots?

The form needs a fresh signed token that the browser fetches while the shopper types, and it is rate-limited. No captcha to annoy real customers.

Can customers delete their data?

Yes: WordPress’ Erase Personal Data tool removes their questions, and the plugin erases email addresses on its own after the retention period.

Will Google show FAQ results?

Not something we can promise: Google limits FAQ rich results to some government and health sites. The archive FAQ markup is valid structured data.

Version history

  1. Loading…

Reviews

Loading…

See all
  • WooCommerce
  • Marketing

Abandoned Cart Recovery

WooCommerce plugin for stores losing sales at checkout: it catches the guest’s email in the Checkout block or the classic checkout and sends up to three reminders with a link that refills their cart and an optional WooCommerce coupon.

  • Captures guest emails as they type them, in the Cart and Checkout blocks (Store API) or the classic shortcode checkout
  • Declared compatible with HPOS (custom order tables) and the WooCommerce Cart and Checkout blocks
  • Reminders go out through the WooCommerce mailer, wrapped in your store’s email header, footer and colours

€59.00 + VAT

  • WooCommerce
  • Marketing

Back in Stock & Price Drop Alerts

Out-of-stock WooCommerce products and variations turn shoppers away with nothing to do. This plugin lets them subscribe from the product page and sends one email, in your WooCommerce email template, when the item returns or gets cheaper.

  • Shows inside the Add to Cart Form block of block themes and after the single product summary in classic themes
  • On variable products, shoppers pick the sold-out variation they want from a list
  • A WooCommerce › Stock alerts screen in wp-admin, plus a settings section under WooCommerce › Settings › Products

€49.00 + VAT

  • WooCommerce
  • Marketing

Bulk Pricing Tiers for WooCommerce

A WooCommerce plugin for "buy more, save more" pricing: shoppers pick 1, 2 or 3 units above the Add to cart button and the cart charges the tier price per unit.

  • Works in block themes, before the Add to cart with Options block, and in classic themes through woocommerce_before_add_to_cart_form
  • The tier price is the cart item price, so the Cart and Checkout blocks, taxes, coupons, orders and emails all use it
  • The Cart block shows the struck regular price, the saving and a "Quantity offer: 20% off" detail on the line

€39.00 + VAT

  • WooCommerce
  • Marketing

Chat & Order for WhatsApp

WordPress plugin that lets WooCommerce shoppers message you on WhatsApp about a product or their whole cart, records cart requests as unpaid WooCommerce orders if you want, and gives your team reply templates on the order edit screen.

  • Corner chat bubble on every storefront page, with one number or a menu of up to three colleagues (name and job title) and a greeting written per WordPress language
  • Office hours per weekday in the time zone of Settings › General: when nobody is around the bubble tells shoppers the day and hour you will answer, or disappears
  • Placed after the add-to-cart form of the Single Product block (or the classic template hook): an “Ask” link carrying the title, SKU and permalink, and a “Share” link for friends

€49.00 + VAT