Customers have long had the right to withdraw from an online purchase within 14 days. What changed in 2026 is how they must be able to do it: if they bought through your website, they must be able to withdraw through your website too, with a dedicated button.
What the regulation says
Directive (EU) 2023/2673 inserted article 11a into the Consumer Rights Directive 2011/83/EU. Since 19 June 2026, distance contracts concluded through an online interface must offer a withdrawal function that:
- is labelled “withdraw from contract here” or with an equally unambiguous wording;
- is permanently available, prominent and easy to access during the whole withdrawal period;
- lets the consumer give their name, identify the contract and provide the email address where they will receive the confirmation;
- ends with a “confirm withdrawal” button;
- sends an acknowledgement on a durable medium (such as an email) with the content of the statement and the date and time it was received.
Why it matters for your store
The obligation applies to every online shop selling to consumers in the EU, whatever its size. A missing or hidden button is easy for authorities and consumer associations to detect, and a clear process also helps you: statements arrive in a single place, with a timestamp, instead of scattered emails and phone calls.
None of the major ecommerce platforms ships this function out of the box.
How our addon solves it
Online Withdrawal Button adds the whole flow to your store in minutes:
- “Withdraw from contract here” button in the footer, in the customer account and on each order still inside the period.
- Two-step form (details, then “Confirm withdrawal”) that also works for guest orders.
- Receipt on screen and by email with a receipt number, date and time, without duplicates if the page is reloaded.
- Back-office list of withdrawals with the deadline calculated from the delivery date, a processed flag and CSV export.
- Wording from the Directive in English, Spanish and French.
Available for PrestaShop, WooCommerce and Drupal Commerce, with new versions for life and 6 months of direct support from the developers.
This article is general information, not legal advice. Check how the rules apply in your country.