My account

Popular searches

PrestaShop

Online Withdrawal Button

From June 2026 your PrestaShop store needs an online way to withdraw from a purchase. This module adds the "Withdraw from contract here" button to the footer, My account and order details, a two-step statement with an emailed receipt, and an Orders › Withdrawals tab in the back office.

The withdrawal button, in the footer of every page of the shop.Step 1: name, email and order reference. Guests and signed-in customers alike.Step 2: the customer checks the statement and confirms it.+2
  • The withdrawal button, in the footer of every page of the shop.
    1 / 5 The withdrawal button, in the footer of every page of the shop.
  • Step 1: name, email and order reference. Guests and signed-in customers alike.
    2 / 5 Step 1: name, email and order reference. Guests and signed-in customers alike.
  • Step 2: the customer checks the statement and confirms it.
    3 / 5 Step 2: the customer checks the statement and confirms it.
  • The acknowledgement of receipt, on screen and by email, with the date and time.
    4 / 5 The acknowledgement of receipt, on screen and by email, with the date and time.
  • Orders › Withdrawals: every statement, its order and whether it arrived on time.
    5 / 5 Orders › Withdrawals: every statement, its order and whether it arrived on time.

Features

  • Registers displayFooter, displayCustomerAccount and displayOrderDetail: a footer button, a tile in My account and a button on every order still inside the period
  • Own front controller at /withdrawal, with the language prefix of multilingual shops (/es/withdrawal, /fr/withdrawal)
  • Name, email and order reference, then "Confirm withdrawal"; guests need no account, signed-in customers find their details filled in
  • Receipt on screen and by email with a receipt number and the date and time; a page reload never sends the statement twice
  • Orders › Withdrawals: deadline counted from the Delivered status, processed flag and CSV export
  • A private message lands on the matched order, and a notice goes to the shop email or the address you set
  • actionEcomWithdrawalReceived hook for your own modules

Directive (EU) 2023/2673 inserts article 11a into the Consumer Rights Directive 2011/83/EU. From 19 June 2026, anyone who bought from your PrestaShop store through its website must be able to withdraw the same way: a function labelled "withdraw from contract here" (or equivalent), their name, the contract and an email address to confirm, a "confirm withdrawal" button, and an acknowledgement on a durable medium with the content, date and time. A stock PrestaShop install has none of that; this module adds it.

How it fits into PrestaShop

Versions
PrestaShop 8.2 and 9.0 with PHP 8.1 or later. Friendly URLs are recommended, and outgoing mail must work in Advanced Parameters › E-mail.
Front office
The button comes from the displayFooter hook, the My account tile from displayCustomerAccount and the per-order button from displayOrderDetail. Coming from an order, the reference is filled in for the customer.
Back office
Installation adds Orders › Withdrawals, the list you work from. Each row shows the receipt number, arrival time, customer, order and whether it came in time.
Deadline
The day the order reached Delivered (or the order date if it never did) plus the period you set, 14 days by default and never less. The first day is not counted and a weekend end moves to Monday, as Regulation (EEC, Euratom) No 1182/71 provides; public holidays are not, so extend those cases yourself.
Settings
On the Configure page, the footer button switch, the period in days and the notification address.
Languages
English, Spanish and French, with the Directive's wording in each. Customers get their receipt in the language they used; your notice uses the shop's default language.

Installation

  1. Step 1

    Download the zip from My account › Downloads on ecom-addons.com.

  2. Step 2

    Go to Modules › Module Manager, click Upload a module and pick the zip.

  3. Step 3

    The button shows up in the footer and Orders › Withdrawals appears in the menu. Send yourself a test statement to check your email settings.

Download the step-by-step guide (PDF)

FAQ

Does the module refund the order or create a return?

No. It collects and timestamps the statement; you handle the return and the refund as usual, then tick the statement as processed. Choosing single products, PDF receipts and automatic returns are planned for a later version.

What if the customer types a wrong reference or writes after the deadline?

The statement is accepted anyway and flagged "Order not found: check it" or "After the period", so you decide.

My theme already links the withdrawal page somewhere visible. Can I hide the footer button?

Yes, there is a switch for it. The My account tile and the button on orders remain.

What remains on your side: mention the function and where to find it in your pre-purchase information (the withdrawal section of your terms), and check the national rules of the countries you ship to. This is not legal advice.

Version history

  1. Loading…

Reviews

Loading…

Bought it? Leave a review from your account.